Register Your E-cycle's Warranty

We welcome you to #evelecson family. Registering your electric cycle serves as proof of ownership and allows you to activate your warranty*

Warranty Certificate

elecson electric cycle warranty card

Registration Details

Kindly provide the necessary information below for warranty registration. In case you don't possess a warranty card, please upload the invoice as proof for registration.

Warranty Policy for Elecson’s E-Cycle

At Elecson, our core principle is that ‘The Rider is the Boss.’ We are fully committed to standing behind the quality of our products. To reinforce this commitment, we are delighted to present one of the industry’s most comprehensive and rider-friendly warranty policies.

Repair or Replacement of Components

IMPORTANT: To activate this warranty, the retail customer must register the electric cycle at evelecson.com within 15 days of the purchase.

This warranty is limited to the original purchaser. Proof of purchase is required for validation. Transport costs are not included.

Motor, Controller, and Battery Warranty

– Motor: 12 months from the original purchase date
– Controller: 12 months from the original purchase date
– Battery: 12 months from the original purchase date

Accessories (e.g., helmet, wire lock, pump) are not covered by this warranty policy. The battery warranty excludes damage from power surges, use of non-original chargers, improper maintenance, or water immersion.

Warranty on Specific Parts

– Motor Shell, Hub Motor, Controller: One year
– Electronic Handlebar Controls, Electrical Connections, Battery Charger: Six months
– Paintwork (excluding accidental or deliberate damage): One year
– Lights and Lighting System: Six months

Exclusions

– Mechanical parts are covered only for manufacturing defects.
– No warranty on handlebars, stem, bearings, drivetrain parts, brakes, wires, wire housings, tires, tubes, rim or wheels, hubs, seat or saddle, seat post, clamps, grips, headset parts, pedals, brake calipers, bottom bracket, disk, brake pads, and mudguards.
– Display, Throttle, LED Light, Pedal Sensor, Charger: 6 months warranty.

Terms & Conditions

1. Quality faults within 15 days of delivery will be repaired or replaced.
2. Warranty period starts from the delivery day or when the retail customer collects the bike.
3. Registration of the bike within 15 days of purchase is mandatory.

Returns and Replacements

– Replaced parts must be returned to Elecson and become the company’s property.
– Only the company or authorized dealers can repair, service, or assemble/reassemble the product.

Warranty Exclusions

This warranty does not cover:

– Corrosive parts, plastic, PVC, and rubber components.
– Parts altered or added by the customer to enhance performance, speed, or comfort.
– Fading of parts due to sunlight exposure.

Warranty Void Conditions

The warranty becomes void if:

– Serial number/identification code is tampered with.
– Product is used beyond the permissible load of 120kg.
– Used for stunts, competition, or activities not intended for.
– Tampering or modification of parts is observed.
– Resold to another person or company.

Shipping Damage Claims

Inspect packaging upon receipt. Report obvious shipping damage within 24 hours of receipt to qualify for a claim.

Note: This warranty is valid only within the geographical boundaries of the India. Elecson reserves the right to modify this warranty policy without notice.

Post-sales Assistance

Registering with EvElecson.com ensures seamless post-purchase support.

Store Product Details Digitally

Register your product to store its details digitally for future reference.

Quick Response

Registering enables rapid response to your queries and issues by our after-sales team.

Worry-free ownership.

Register with EvElecson.com, sit back, and let us handle your queries and issues.